We want you to be happy with every order. Please check your product when it is delivered and contact us quickly if something is wrong.
Eligibility
- The product must be in its original condition and packaging, with the bill.
- Refunds are only considered if the product is returned within 3 working days of delivery.
- Exchanges are only valid within 24 hours of delivery. Please call us to start an exchange.
- Products damaged after delivery are not eligible for a refund. Please inspect the product when you receive it.
- Warranty claims for faulty hardware are honoured within the warranty period with the warranty card and bill.
How to request a refund
- Call or message us on 9843932101 with your order number. We will send you the refund form to fill in.
- Return the product to our office (New Baneshwor, Kathmandu 44600, Nepal) yourself, or send it by courier at your own cost.
- If you would like us to collect the product from your location, an additional Rs. 100 is charged.
- After the bill is cancelled and the account adjusted, the refund is deposited directly into your bank account, usually within 2–3 working days.
Deductions
- Rs. 200 is deducted from the refunded amount. This covers the delivery company's charge, which is non-refundable.
- If we collect the product from you, the total deduction is Rs. 300 (Rs. 200 + Rs. 100 collection).
For any questions, please contact our customer service team on 9843932101.